Helpdesk connectors
Bi-directional sync with Gorgias, Zendesk, Intercom, and eesel. Tickets enrich with full customer context; refunds + return approvals flow back into Mercentia.
Bi-directional sync
Pull tickets into one place — with order + customer context attached.
Tickets land in Mercentia enriched with the buyer's lifetime value, last order, return history, and chat transcripts. Refunds and return approvals flow back into your helpdesk, so the agent reply timeline stays complete.
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